Driver Guide

The driver app, from the cab: your day, your trips, and the marks that prove delivery — what your dispatcher sees

1. Signing in

• Your dispatcher invites you. The email is titled "Your Dispatch Pro sign-in link": tap the link. It works once, for 24 hours.
• The first time, choose a password — at least 12 characters, and not one that turns up in known breach data. Three or four ordinary words are strong and easy to type one-handed. Press Set password and continue.
• The phone stays signed in for 30 days, and every use extends it. Account security, at the bottom of the app, changes your password.
• Invite expired, or a new phone? Open the driver app — its address ends in /driver/ — enter the email your dispatcher invited, and press Email me a sign-in link. That link lasts 15 minutes.
• Or open Sign in with a password under it and use the password you chose. After five wrong tries in a row, that email waits a minute before the next one; an emailed link still works.
• No company yet means your email isn't linked to a driver yet. Ask your dispatcher to invite you, then reload.
• Drive for more than one company? Pick one after you sign in; Switch company in the header changes it.

2. Your day

• Today is your day sheet. The arrows step to other days and Back to today returns. History is the last 14 days of your trips, with times, kilometres and photos.
• My moves is what your dispatcher assigned you, in clock order: the time, the machine, the route, the tractor and trailer, travel notes (daylight only, no weekend), the job number, the customer's company and your dispatcher's note.
• Two drops: the card lists both sites in the order to run them, and which machine comes off where.
• A preload is on two days. The loading day reads "Load at … / Park overnight at …". The delivery day starts "From … (parked loaded)" and says when it was loaded — often by someone else.
• Navigate ↗ opens Google Maps with the exact pins — on a preload, just that day's half. It routes as a car. On a move with a permit it says so under it: "Permit load — follow the permit’s route, not this link." (§7).
• Other trips lists the trips you started that aren't on a move.
• The page refreshes itself every 30 seconds.

If your account isn't linked to a driver on the roster, the page says so and no moves show. Ask your dispatcher, and use + Start a trip not on my list meanwhile.

3. Start and end a trip

1. Start trip is on each of today's booked moves that has no trip yet. You can have one trip open at a time. Add the odometer, a note and photos (Take photo / From library) if you like — all optional — and press Start trip. The server records the time.
2. While the trip is open, a card at the top runs a clock, with a quick photo button and Navigate ↗.
3. End trip is the red button at the bottom: odometer (not less than the start), note and photos, all optional. The phone says "Trip ended. Your dispatcher completes the move."

• A yard run or a parts trip? + Start a trip not on my list asks What is this trip? — a few words is fine.
• Ending a trip never closes the move. Your dispatcher does that, from your trip's hours and kilometres.

4. Loaded, parked, delivered

Once a trip is on, the card lists its stops in order, each with its own button:

• Mark loaded at the pickup.
• Mark parked on a preload's loading day, once it's parked loaded for the night.
• Mark delivered at each drop.

Each asks for an optional note and photos, then saves with the server's time — "Loaded at 7:42 AM." Undo on a stop takes the time off; its photos stay. The camera button on each stop adds more photos later, up to 12 per stop. Photos are shrunk before they upload.

Once your dispatcher completes the move, its stops and photos are locked. Ask them to change anything.

5. Arrived: when you're kept waiting

• When you pull in at the pickup or a drop, tap Arrived. It sits above Mark loaded or Mark delivered. One tap: no form, no photo. The phone says "Arrived at 10:05 AM."
• The stop then reads "Arrived 10:05 AM · waiting 12 min", counting up with the trip clock. Once you mark the stop, it reads "Arrived 10:05 AM · waited 35 min".
• Your dispatcher bills standby from these times when a site keeps the truck waiting, so tap it as you get there. It can't be added later: once the stop is marked loaded or delivered, or the trip has ended, Arrived is gone. There's none at a preload's park spot.
• Tapped it by mistake? Undo arrived.
• It's optional. If you never tap it, nothing else changes.
• The customer sees the arrival time on their proof of delivery, but gets no message for it.

6. Who meets you, and how to get in

When the customer or your dispatcher has filled them in, each site has a contact and access notes — a gate or lock code, where to turn around, overhead lines, soft ground, site hours.

• Before the trip starts, they sit under the route: Pickup:, then Drop-off: (or 1st drop: and 2nd drop:).
• Once the trip is on, each stop shows its own, just above its mark button.
• The full-width Call button, with the contact's name and number, dials them.
• A preload's loading day shows the pickup's; its delivery day shows the drops'. The park spot has none.
• If the customer changes them, your card shows the new details at its next refresh.

7. Permits and directions

When your dispatcher has filed a permit for the move, the card lists it: Permit and its number, the kind and jurisdiction, the days it's valid, the tractor it's issued to (or "unit not recorded"), the route as the permit writes it, word for word — the first three lines, then Show the whole route — its highways in order ("Highways 17 · 1 · 3"), where it runs from and to, and its conditions. Open permit opens the scan, ready to show at a scale. Only the driver assigned to the move sees it.

Under the permits, every card says: "Follow the permit. Its route and conditions govern: if anything here differs from the permit, the permit wins. Stop and call dispatch."

Directions › shows on a permit once your dispatcher has sent directions for it, with the distance and time ("412 km · about 6 h 10 min"). Tap it for, top to bottom:

• The note that directions are a guide only: a mapping service worked them out without knowing your load's size or weight, so the permit's route and conditions come first.
• The route on the permit, word for word, and its conditions.
• A map with the route and its numbered points. It doesn't show where you are — the app doesn't track your location. Under it, the same line again: "Follow the permit. Its route and conditions govern: …"
• The distance, the time and the profile it was worked out with.
• Check: lines, where the directions and the permit don't agree — "These directions use Hwy 7 for 12 km. The permit’s route doesn’t name it. Follow the permit’s route." — or couldn't be compared: "These directions couldn’t be compared with the permit’s highways. Follow the permit’s route." Follow the permit, and call dispatch.
• The turns, in order, with the distance of each — headed by the line that the permit governs.
• Open in Google Maps ↗. Google routes as a car and carries only a few of the route's points — the note under it says how many — so it can leave the permitted route. Use it to find your way; the permit route governs.
• Open permit.

If your dispatcher changes the permit after sending directions, the directions go away until they send new ones. Tapping old ones says so: follow the permit, and call dispatch.

Directions you've opened, or that your day loaded while you had signal, stay on the phone. With no signal they open from there, and the top says "No signal — these are the directions saved on this phone, sent …"; the map may not show. If none are on the phone, Directions says "No signal — directions need a connection. Follow the permit’s route on the card, and call dispatch when you can."

The permit's own conditions always apply. If the tractor or the dates on it don't match your day, or the directions and the permit differ, stop and call your dispatcher.

8. No signal

• With no signal nothing is saved, and the phone says so: "No signal — nothing was saved. Try again when you have service." What you typed stays in the box; press the button again once you have service.
• If the trip or the mark saved but its photos didn't, the dialog says how many went up, and the button becomes Retry for the rest. Close it instead and you're told to add the missing photos from the trip.
• A mark's time is when the server gets it, so mark as soon as you have service.
• Directions › still opens the directions saved on the phone for that permit; the permit's route on the card is always there to follow (§7).

9. Hands-free

When your company has the voice assistant switched on, a Hold to talk button sits above the buttons at the bottom, on phones that can hear. Hold it, say one thing, let go.

• Anything with "not" or "haven't" in it — "not loaded yet" — changes nothing.
• After a spoken mark, a strip reads "Marked loaded" with Undo and a 3-second count.
• Replies are spoken back. Spoken replies: on turns them off.
• Spoken marks skip the note, odometer and photos — tap for those.
• Microphone blocked? Allow it in the browser's site settings, or tap the buttons.

Your phone's browser turns speech into text — on most phones its own speech service hears it. A phone without one sends the clip through our server, which keeps the text for 180 days and never the audio; that happens only while your company has the assistant switched on. Either way the words are matched against phrases like these; no AI model decides what they mean.

10. What you never see

No prices, rates, quotes, invoices or costs appear anywhere in the driver app. You see the job, not the money.

The app doesn't track your location. Your dispatcher sees what you tap: trip starts and ends, odometer readings, arrivals, notes, stop times and photos.